Legal
Privacy Policy
Last updated October 2026
What we collect
When you create an account we store your email address, and anything you choose to add to your profile — a name, a phone number and notes for our concierge. When you use the site we also keep the residences you save, the trip requests you submit, and the bookings you make. If you send us a message, we keep that message and the contact details in it.
Why we collect it
So your saved homes and trip requests are waiting for you when you come back, so we can answer an enquiry, confirm availability, prepare an agreement and look after a stay you have booked. We do not sell your information, and we do not send marketing email to people who have not asked for it.
Payments
Card payments are handled by our payment provider. We receive confirmation that a payment was made and a receipt for our records; full card numbers never reach our own systems.
Who can see your information
Our team, for the purposes described above. Staff members with owner access can see enquiries and booking records. Your account information is visible only to you.
Cookies and sign-in
Signing in stores a small session record in your browser so the site remembers you. Google and Lovable sign-in pass back only the basic account details you approve when you connect.
Your choices
You can edit or clear your profile details from your account page at any time. You may also ask us to close your account and delete the personal information we hold about you; we'll keep only what we are legally required to retain, such as payment records.
Data security
Access is limited to the people who need it, records are stored on infrastructure with access controls, and we do not keep more than the purposes above require.
Changes to this policy
If this policy changes we will update this page and revise the date below.